Return, Refund & Exchange Policy

1. No Returns or Refunds

All orders placed on the Shoppex website are final sale.

• We do not accept returns for any reason, including change of mind, incorrect size or style selection, or personal preference.
• We do not offer refunds once an order has been successfully placed and paid for.
• Once an order has been placed, it cannot be cancelled or modified.

2. Exchanges

Shoppex offers exchanges, including size exchanges, subject to product availability and the conditions set out in this policy.

Any exchange request must be informed to the seller via WhatsApp within 24 hours of delivery. Requests made after this 24-hour period may not be accepted.

The customer must contact the seller via WhatsApp with the order details and, where applicable, photographs or videos showing the issue. The seller will then provide instructions regarding the exchange.

The original product must be self-shipped by the customer to the return address provided by Shoppex.

3. Quality Check & Exchange Approval

An exchange is not considered approved merely because the product has been shipped back.

Once Shoppex receives the returned product, it will undergo a quality inspection. Only after the product has been received and successfully passes our quality check will the replacement product be dispatched.

If the returned product does not meet the applicable exchange conditions, Shoppex reserves the right to reject the exchange request.

4. Product Condition

Products sent back for exchange must be returned in the condition required by Shoppex for exchange eligibility.

Products that show signs of misuse, intentional damage, alteration, or other conditions that are not attributable to Shoppex may not qualify for an exchange.

5. Order Cancellation & Changes

Once an order has been placed, it cannot be cancelled, modified, or changed.

This includes changes to product selection, size, colour or variant, quantity, shipping address, contact details, or any other order information.

Customers are requested to carefully review all order details before completing their purchase.

6. Damaged, Defective or Incorrect Products

If you receive a product that appears to be damaged, defective, or different from what you ordered, you must inform the seller via WhatsApp within 24 hours of delivery.

Please provide the order number and any requested photographs or videos showing the issue.

After reviewing the issue, Shoppex will determine whether the matter qualifies for an exchange under this policy.

If the issue is confirmed to be caused by Shoppex, the applicable shipping costs will be borne by Shoppex.

7. Contact Us

All exchange requests must be communicated to the seller via WhatsApp within the 24-hour period specified above.

Customers should retain proof of their WhatsApp communication where appropriate.

By placing an order with Shoppex, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy.

Shoppex reserves the right to amend this policy at any time. Any changes will be posted on this page.