Shipping Policy

Order Processing & Dispatch

• Orders are generally processed and dispatched within 24–48 hours after the order has been successfully placed.
• Dispatch times may occasionally be affected by holidays, high order volumes, or other unforeseen operational circumstances.
• Once an order has been dispatched, tracking information will be available where provided by the courier.

Delivery Time

Delivery times depend on the destination and the courier service available in the delivery area.

Delivery may take up to 14 days depending on the delivery area and courier service. These are estimated delivery timelines and are not guaranteed.

Tracking Information

Customers can request their order tracking link via WhatsApp after their order has been dispatched.

• Contact Shoppex via WhatsApp after your order has been dispatched.
• Provide your order number or other relevant order details when requesting tracking information.

Delivery Delays

Delivery timelines may be affected by circumstances outside Shoppex's control.

• Courier delays.
• Weather conditions.
• Public holidays.
• Remote locations.
• Logistical issues.
• Other unforeseen circumstances.

Shoppex cannot guarantee delivery within the estimated timeframe in such circumstances.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing the correct shipping address, phone number, and other required delivery information when placing an order.

Shoppex cannot be held responsible for delivery failures, delays, additional charges, or returned shipments resulting from incorrect or incomplete information provided by the customer.

Contact Us

For questions regarding your order, delivery status, or tracking information, customers can contact Shoppex through WhatsApp using the contact details provided on our website.