Terms of Service

1. General Terms

Shoppex reserves the right to refuse service, cancel an order where permitted by applicable law, or restrict access to the website where there is a legitimate reason to do so.

You agree to provide accurate, complete, and current information when placing an order or communicating with Shoppex.

2. Products & Product Information

We make reasonable efforts to display product descriptions, images, colours, sizes, and other information accurately. However, minor variations in colour, appearance, packaging, or presentation may occur.

Product availability is subject to change without notice.

3. Orders

An order is considered placed once the customer has successfully completed the checkout process and payment has been received or confirmed.

Customers are responsible for reviewing all order details carefully before completing checkout.

Once an order has been placed, it cannot be cancelled, modified, or changed, including the product, size, quantity, or shipping information.

4. Payments

Customers agree to provide valid and accurate payment information when placing an order. Orders may be subject to verification before dispatch.

Prices displayed on the website may be changed at any time without prior notice. Any applicable charges will be displayed during checkout.

5. Shipping & Delivery

Orders are generally processed and dispatched within 24–48 hours.

• Metro Cities: Estimated delivery time of 2–5 business days after dispatch.
• Other Locations: Estimated delivery time of 5–14 business days after dispatch.

Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather, public holidays, logistical issues, or other circumstances outside Shoppex's control.

Customers may request their tracking link via WhatsApp after their order has been dispatched.

6. Returns, Refunds & Exchanges

Shoppex does not accept returns and does not provide refunds for orders once placed, except where required by applicable law.

Exchanges, including size exchanges, may be available subject to the Shoppex Return, Refund & Exchange Policy.

Any exchange request must be communicated to the seller via WhatsApp within 24 hours of delivery.

The customer must self-ship the product to the address provided by Shoppex. Once the product is received by Shoppex, it will undergo a quality check.

The replacement product will only be dispatched after the returned product has been received and successfully passes the quality inspection.

If the issue is caused by Shoppex, Shoppex will bear the applicable shipping cost. For size exchanges or other exchanges not caused by Shoppex, the customer will bear the applicable shipping costs.

7. Customer Responsibilities

• Provide accurate billing, shipping, and contact information.
• Review product and order details before completing checkout.
• Ensure that the shipping address is accessible and accurate.
• Use the website only for lawful purposes.
• Do not misuse, interfere with, or attempt to compromise the operation or security of the website.

8. Website Use

All content on the Shoppex website, including text, graphics, logos, photographs, designs, and other materials, is owned by or licensed to Shoppex unless otherwise stated.

Such content may not be reproduced, copied, distributed, modified, or commercially exploited without prior written permission.

9. Limitation of Liability

To the extent permitted by applicable law, Shoppex will not be responsible for indirect, incidental, or consequential losses arising from the use of the website, delays caused by third-party courier services, or circumstances outside Shoppex's reasonable control.

Nothing in these Terms of Service is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

10. Third-Party Services

Shoppex may use third-party service providers, including payment processors, courier companies, hosting providers, and other service providers.

Their services may be subject to their own terms and policies.

11. Privacy

Information submitted by customers is handled in accordance with Shoppex's applicable Privacy Policy.

Customers should review the Privacy Policy for information regarding the collection and use of personal information.

12. Changes to These Terms

Shoppex reserves the right to update or modify these Terms of Service at any time.

Updated terms will be posted on this page with the revised effective date.

13. Contact Us

For questions regarding orders, exchanges, delivery, tracking, or these Terms of Service, please contact Shoppex.

• WhatsApp: +91 98007 67052
• Email: shoppex98@gmail.com

14. Acceptance of Terms

By accessing the Shoppex website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service and the applicable Shoppex policies.